1. What Makes Nomipets Different?

Nomipets is a B2B supplier focused on smart and sustainable pet products, serving brand owners, wholesalers, and distributors.We do not treat our cotlog as ked skus for drect selection nstecd, we showcase selected hgn spec procuets to demonstrcte our materal stondards, deslgn thikngand manufacturing resources. This enables partners to assess feasiblity, quality,and scalablity before commiting to production.
Backed by certfied manufacturing partners, this capability-driven approach helps brands reduce sourcing risk and move faster with confidence

2. Where Are Your Products Manufactured?

Our core production bosed ching, workng wth verihed and experenced manutacurers we nove long term parnerships wth muirple factoriesto ensure quailyproduction speed, and competitive pricing.

3. Are You A Manufacturer Or A Trading Company?

We are an integrated B2B pet product supplier with multiple certified manufacturing bases.Our busines covers both wholescle supply and OEM/oDM customization, providing flexible solutions to meethe needs of globalbrands,distributors,andretailers
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By consolidating top-ter monuocturng bases, we ensure high -qualiy production. strct qualiy contro and ow MO options for a wde range of productsfrom smart feeders and water fountains to eco-friendly travel gear, grooming tools liter systems, toys, and wellness products.
Guided by our brand phiosophy - Sustoinable Caring Smart - we focus on creoting products thatimprove pet well-being reduce envionmental impact andsimplify global sourcing for our partners. Whether you need ready- to- ship wholesale products or fuly customized private- labelsolutions, Nomipets is your
trusted supply partner.

1. Are Your Products Developed In-House?

Yes, all product development and mass production are handled at our manufacturing base.  If you have new product ideas, please contact our sales team-we'd be happy to help bring them to life.

2. How Often Do You Release New Products?

We continuousy develop new pet products to folow marketrends. New tems are released every month, gving our clients access to fresh and inovativeofferings.

3. Are Your Products Suitable For Pets Of All Sizes?

Yes, our smart feeders and water fountains are designed to accommodate most cats and dogs of various sizes.Our sustainable collection - including food grade storage containers, eco trovel bags, collars leak-proof mats,liter care and dleaning tools - is thoughtulycrafted for daily comfort and versatility across pet sizes.
We also offer recovery-friendly essentials designed to support pets' well-being during every stage of life.
If you have any specific questions about size compatibility, feel free to reach out to our team - we're happy to help.

4. What Materials Do Your Products Use? Are They Safe?

Please refer to individual product details.
Our sustcinoble products use materials such as food -grade plastics and recycled PET (RPET).Allmaterials are carefuly selected to ensure safety and compliance.

1. What's The Minimum Order Quantity (MOQ)?

MoQs vary by productype. For customized orders,it typicaly starts at i00-50 pcs. For in-stock products, we ofer flexible MoQs or even dropshipping uponrequest.

2. How Can I Customize A Product?

Simply contact our customer service team.We willguide you step-by-step through selecting customization options such as materials, size, packaging andbranding. Email us at chen@nomipets.com to get started
Here is our product development process:
1.Provide your design requirements and initial concept
2.We create a 3D prototype for testing and evaluation.
3.A trial production run is arranged.
4.Once everything is confirmed, we proceed with mass production.
our engineers will conduct a structural design assessment and provide a detailed quotation based on your needs.

3. Do You Offer Private Label (OEM) And Packaging Customization?

Yes. We supportfull OEM/oDM customization, incuding product appearance, materials, colors, sizing, branding, and retail-ready packaging.
This service is available for both new brand launches and existing product line expansions.

4. Can I Request Samples Before Placing A Bulk Order?

Absoutely We encourage clients to request somples to ensure sotstactin with quoity and customkation contact our team forsample ayallabilty andshipping details. Please note that samples are charged, but we are happy to refund the sample fee with a follow-up order

5. What's The Lead Time For Production And Delivery?

For most OEM/oDM orders productin takes 30 doys.In-stock products can usually ship out within 7doys Well confirm the leod time bosed on yourspecifioorder and destination.

6. What Are Your Payment Terms?

Our standard payment terms are T/T: 30% deposit, and the balance before shipment.For sample orders or smallbatch orders, we also accept PayPal For further details or specific arrangements, please contact our sales team.

7. Can You Provide Different Shipping Quotes?

Yes, we can offer shipping quotes for various methods including sea, rail, air, and international express
Shipping cost depends on package quantity and size.
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If you have your own freight forwarder, we are happy to ship the order directly to them.
To get a detailed quote, please provide your delivery address and postal code to our sales representative.

8. Do You Assist With Customs Clearance?

In some countries/regions, our shipping partners can assist with customs clearance.However, as import regulations vary, buyers are usually responsible for handling customs processes.fextra support is needed we can connect you with experienced logistics providers Please contact our sales team for further guidance

1. Do You Ship Internationally?

Yes, we ship worldwide We provide stable logistics supportto North America, Europe,Southeast Asia, and beyond For detalled shipping time and cost, contactour sales team.

2. Do You Offer Dropshipping?

Yes, we offer dropshipping as a complementary service, especialy for new market testing or small-sccle orders. However, our main focus remains on buikwholesale and OEM cooperation.

3. How Can I Become A Nomipets Distributor Or Partner?

If you are interested in becoming a distributor or cooperating with us, please contact our team. We welcome partnerships from around the world.

4. Can You Help Source Other Pet Supplies?

If you're purchasing from us and also need other pet products, we can use our wide industry network to help source additiona
items.
Let us know your needs, and wel do our best to support you. Contact our sales team for more information.

5. What Is Your After-Sales Policy?

Our smart pet devices come with a 12-month warranty covering manufacturing defects.
Extended warranty options are available for bulk orders.

6. What Is Your Distribution Strategy? Are There Any Requirements?

We offer flexible distribution options tailored to specific market needs including exclusive distribution.
Distributors are subject to minimum order requirements, which vary by market and partnership type.
Please contact our sales team for more details or to discuss potential distribution partnerships.

7. Can You Provide Information On The Safety Standards Your Products Follow?

Yes, we ensure all products meet strict safety standards and comply with international certifications.Our products meet sMETA certification, which reflects high standards in social, environmental, and labor rights, helping yourcustomers recognize your commitment to quality and ethics.